top of page

Privacy Policy

Last updated: 26.06.2025


This Privacy Policy explains how Thunder Energy Services LLC (“Thunder”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.


This policy applies to all interactions with us, including through our websites, mobile applications, products, support services, and any related platforms (collectively, the “Services”).


1. Who We Are


Thunder is the data controller for your personal data when you interact with us in the United Kingdom.
Registered address: 1, Victoria Mainline Station, 1 Hudsons Place, Unit 2 Platform, London SW1V 1JT
Email: support@thunderenergy.co.uk


2. What Data We Collect
We collect and process only the personal data necessary to provide our Services or meet our legal obligations. This may include:

a. Account Information

  • Name, email address, phone number

  • Username, password

  • Address and country

  • Social media profile if logging in via third-party account


b. Installation & Usage Information

  • Solar energy usage data, device telemetry

  • Power flow data between your home, battery, and grid

  • Installer details (if applicable)


c. Device Data

  • IP address, MAC address, CPU/memory specifications

  • Operating system, app version

  • Wi-Fi list, SD card ID (for troubleshooting or diagnostics)


d. Location Data

  • Device or user location (GPS, time zone, altitude/longitude/latitude)

  • For installation support, remote configuration, and performance optimisation


e. Photos & Videos

  • Images or video content submitted voluntarily (e.g. during troubleshooting)


f. Cookies and Analytics Data

  • Browsing activity, usage patterns, and engagement metrics

For more details, see Section 10 (Cookies)
We do not intentionally collect special category data (e.g. health, biometric) or data from children under 13 years old.


3. How We Collect Your Information
We collect personal data through:

  • Direct interactions (account setup, orders, support requests)

  • Automated means (device logs, usage telemetry)

  • Third-party integrations (e.g. Facebook, Google login)

  • Installers or authorised partners, who share data necessary for product delivery and support


4. Lawful Basis for Processing
We collect and use your data only when we have a legal reason to do so. These reasons typically include:

  • To fulfil our contract with you; such as when you place an order, use our products or request support.

  • To meet our legal obligations; for example, tax and accounting rules.

  • To pursue our legitimate interests; such as improving our services, preventing fraud, or sending marketing messages (unless you opt out).

  • With your consent; for things like email marketing or when you allow us to access location data or upload photos.


5. How We Use Your Data
We use personal data to:

  • Process orders, manage payments, and ship product

  • Monitor and optimise your Thunder kit usage

  • Provide customer support and troubleshooting

  • Communicate service updates, invoices, and policy changes

  • Send promotional messages (with your consent)

  • Improve our platforms through analytics and performance testing

  • Prevent fraud and enhance cybersecurity

  • Comply with our legal obligations


6. Profiling & Automated Decision-Making
We may use automated systems to tailor your experience or detect fraud. These systems may assess:

  • Device behaviour patterns

  • Usage anomalies

  • Eligibility for offers or custom alerts

You have the right to request human review of decisions made solely by automated means if they significantly affect you.
Contact us at support@thunderenergy.co.uk to exercise this right.


7. Data Sharing & Disclosures
We only share your personal data with third parties where necessary:

a. Service Providers

  • Payment processors

  • Cloud storage providers

  • Courier and logistics partners

  • Customer service and live chat vendors


b. Affiliates and Installers

  • Only to deliver Thunder products or support; bound by contractual obligations to handle data securely and legally.


c. Legal or Regulatory Disclosures

  • If required by law, court order, or governmental authority

  • To prevent harm, fraud, or enforce legal claims


d. Business Transfers
If our business is sold, merged, or restructured, your data may be transferred under strict conditions that respect your privacy rights.

We do not sell your personal data to any third party.


8. International Data Transfers
We may transfer your data outside the UK (e.g. USA, EU, China) where:

  • Data is necessary to fulfil contractual services

  • Secure storage or backup is required

  • Global partners assist with operations (e.g. Hoymiles for energy tech integration)


Safeguards:

  • Standard Contractual Clauses (SCCs)

  • Data Protection Agreements

  • Technical encryption and security controls


9. Data Retention
We retain your personal data only for as long as is necessary for the purposes described:


Data Type Retention Period

  • Account & contact data Up to 6 years after account closure

  • Transaction records 6 years (for accounting/legal purposes)

  • Technical support data 12 months from resolution

  • Device data (e.g. energy use)

  • For the duration of your product usage

  • Marketing preferences Until you withdraw consent

  • When no longer needed, your data is securely deleted or anonymised.


10. Cookies & Tracking Technologies
We use cookies to:

  • Enable core functions (e.g. login, cart)

  • Analyse site traffic and user behaviour

  • Personalise content and ads


Types of Cookies:

  • Strictly Necessary: Essential for using our services

  • Analytics: Helps us improve service quality

  • Functionality: Remembers your preferences

  • Marketing: With your consent, used for personalised ads
     

You can manage cookie preferences at any time via our Cookie Management Tool.


11. Your Rights
Under UK GDPR, you have the following rights:

  • Access your personal data

  • Rectify incorrect or incomplete data

  • Erase your data (“right to be forgotten”)

  • Restrict processing in certain cases

  • Data portability (receive data in a usable format)

  • Object to processing (e.g. for marketing)

  • Withdraw consent at any time

  • Request human review of automated decisions


To exercise your rights, email us at support@thunderenergy.co.uk. We respond within one month and may request ID verification to protect your data.


12. Children’s Privacy
Our Services are not directed at individuals under 13. We do not knowingly collect personal data from children. If we learn we have done so, we will delete such data immediately.


13. Security Measures
We implement appropriate technical and organisational measures, including:

  • Encryption of data in transit and at rest

  • Access control and authentication

  • Data breach detection and response systems

Despite our efforts, no system is 100% secure. If we detect a security breach involving your data, we will notify you in accordance with legal requirements.


14. Third-Party Sites & Services
Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before sharing data.

​

15. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or in-app notice, where legally required.
Your continued use of the Services indicates acceptance of the revised policy.


16. Contact Us
If you have any questions, feedback or wish to exercise your rights, please contact us:
Email: support@thunderenergy.co.uk


You may also lodge a complaint with the UK Information.

bottom of page